Return Policy

Returns & Refund Policy

90-Day Money-Back Guarantee

At Arthrena, we stand behind our product. If you're not completely satisfied 
within 90 days of receiving your order, we'll make it right.

What's Covered - Full Refund or Replacement

**Technical Issues:**
- Device not heating properly
- Vibration feature not working
- Power button or controls malfunctioning
- Battery not charging or holding charge
- Any manufacturing defect

**Delivery Problems:**
- Product arrived damaged during shipping
- Wrong item received
- Missing parts or accessories

**Not Satisfied:**
- Product doesn't provide expected relief
- Doesn't meet your needs
- Changed your mind

 What's Not Covered

We cannot offer refunds or replacements for:

- Damage from misuse, dropping, or physical impact
- Water damage or submersion
- Damage from improper care or cleaning
- Products not used according to instructions
- Normal wear and tear after 90 days
- Products purchased from unauthorized sellers

We're reasonable and fair - the device must be used with proper care 
as described in the instructions.

 How to Start a Return

**Email us at: brand.juvex@gmail.com**

Include in your email:
- Order number
- Reason for return
- Photos (if reporting damage or defect)

**We'll respond within 24 hours** with return instructions and address.

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 Return Process

1. Contact us via email
2. Receive return authorization and address (within 24 hours)
3. Ship product back to provided address
4. Once received, refund processed within 5-7 business days
5. Refund issued to original payment method

**Return Shipping:**
- We cover return shipping for defective or damaged products
- Customer responsible for return shipping if simply not satisfied

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Refund Timeline

- **Inspection:** 2-3 days after we receive your return
- **Processing:** 5-7 business days
- **Bank/Card:** Additional 3-5 days depending on your bank

You'll receive email confirmation when your refund is processed.

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Exchanges

Prefer a replacement instead of refund?

Email brand.juvex@gmail.com and we'll arrange an exchange. For defective 
products, we often ship replacements before receiving your return.

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Questions?

Email: **brand.juvex@gmail.com**  
Response time: Within 24 hours (Monday-Friday)

We make returns simple and stress-free. Your satisfaction is our priority.